Terms of Service

1. What we sell

We prepare and sell food and drinks — breakfasts, pastry, salads, sandwiches, coffee, tea and smoothies — cooked to order in our kitchen at the address below.

Products, descriptions and prices are shown on our ordering page. An item may be temporarily unavailable; in that case it is marked as sold out and cannot be added to the cart.

2. Prices and taxes

All prices are quoted in Indonesian Rupiah (IDR) without tax. PB1 restaurant tax of 10% is added to the bill at payment.

The delivery fee depends on the distance to your address and is calculated and shown separately before you pay. The total you confirm at checkout is the final amount charged.

3. Placing an order

You choose dishes, provide your name, phone number and delivery address, and confirm the order. Please check the address and phone number carefully — we use them to deliver and to reach you if anything is unclear.

An order is accepted once payment is received. Until then it is not sent to the kitchen.

4. Payment

Orders are paid online with QRIS before cooking starts. Payment is processed by a licensed payment provider; we do not store your card or banking details.

If a payment fails or is not completed, the order is not accepted and no money is taken.

5. Delivery

We deliver within the Benoa and Nusa Dua area during opening hours, daily from 08:00 to 19:00 WITA. Orders placed outside these hours are prepared the next working day.

Delivery is carried out by a courier service partner (Gojek or Grab, booked through our delivery platform). Typical delivery time is 30–60 minutes after the kitchen accepts the order, depending on distance, traffic and weather.

The courier calls the phone number you provided. If nobody answers and the courier cannot hand the order over, the order is considered delivered and is not refunded.

6. Cancellations and refunds

Cancellation and refund rules are set out in our Refund & Cancellation Policy at /refund, which forms part of these terms.

7. Food safety and allergies

Our dishes are prepared in a kitchen that also handles gluten, eggs, dairy, nuts, fish and shellfish. If you have an allergy or intolerance, please tell us in the order comment or by phone before ordering.

Food is intended for immediate consumption. Please refrigerate anything you do not eat straight away.

8. Contact and complaints

If anything is wrong with your order, contact us by phone or WhatsApp at +62 877-5197-0929 on the same day, and we will put it right.

These terms are governed by the laws of the Republic of Indonesia.